Conversation Between Travel Agent And Customer: A conversation between travel agent and customer is paramount for establishing rapport. And just like any other business, customers are the most important part of the business. This means if there are no customers, there is no sales. Hence, any effort that goes into a business must make decisions with the customer in focus. If this is done, then any campaigns which are launched might become successful.
In the travel industry, a travel agent’s job is the most important. These individuals form the bridge between the customers and the travel industry. This means they directly interact with the end customers. Moreover, a travel agent’s job involves planning and organising major aspects of a tour – such as securing transportation and accommodation. The travel agent must also be familiar with the latest trends in the industry. Other responsibilities of the agent involve suggesting the most suitable travel plan or options that best suit the needs of the client. The agent will also be required to research and study the client’s specifications and wishes.
Guidelines for Travel Agent – Customer Interaction
Do follow these guidelines to ensure the best customer experience:
- Always be polite to the customer/client
- Use positive and straightforward language.
- Keep your points very brief
- If communicating over emails, ensure that you follow all the conventions of formal letter writing.
- Don’t rush conversations
- Take time to understand their requirements
- Suggest solutions that best suits the customer’s requirements
- Research your customer base if possible.
Sample Conversation Between Travel Agent And Customer
Following is a sample conversation between a travel agent and a customer. Please note, this customer is a lead, which means they have already shown an interest in the services offered by the travel company.
Travel Agent: Good morning, sir. I am Gupta and I am calling from Vistara Tours and Travels. You have shown interest in our Sikkim tour package.
Customer: Yes, I would like to know more about this package.
Travel Agent: Sir, we have 3 tour packages, and our most popular one is the Gangtok Tour. This is a 3 day, 2 night stay, with pick up and drop to the airport.
Travel Agent: Day 1 includes a 4 hour journey from On day 2, the places that we cover include the Bakthang Waterfall, Tashi Viewpoint, Ganesh Tok, Enchey Monastery, Do Drulchorten Stupa, and the Banjhakri falls. This will be a part of your full day-local sightseeing.
Customer: Okay, this seems very interesting. And what would be the itinerary on day 3?
Travel Agent: Sir, day 3 of the tour involves an excursion to Tsomgo Lake and also the famous Baba Mandir. Tsomgo Lake is located 12,000 feet above sea level, which means the view is breathtaking. Our next stop is the Baba Harbhajan Mandir, a shrine that is dedicated to the Indian soldier Captain Harbhajan Singh.
Travel Agent: The cost of this package is INR 12,000/- sir, but we are offering a festive discount. So, we are offering a special price of INR 9,000/-. This also includes a complimentary breakfast.
Customer: This sounds great! Is there any validity for this package? I intend to travel to Sikkim next month.
Travel Agent: Sir this package is valid until the end of this month, but if you make an advance payment, you can avail of the same prices the next month as well.
Customer: Okay what would be the advance amount?
Travel Agent: Sir, you can pay 15% of the package now and then pay the rest by next month. If you pay now, we shall block your dates.
Customer: Great, how shall I book the package? And what are the formalities to be done?
Travel Agent: Sir, I would need a copy of your identity proof. You can send me a photo of your Driving licence or PAN card. And as for the payment, you can login to our website and pay there. We accept all major credit cards and debit cards.
Customer: Sound fine. But I will need to visit your office. Can you send me your address?
Travel Agent: Definitely sir, I will message you the location and address on your mobile.
Travel Agent: Thank you, sir.
Travel Agent: And feel free to reach out to me in case you want to clarify or get in touch with us.
Customer: Thank you, I will. Have a good day.
Travel Agent: Okay sir, you have a good day too!
FAQ’s on Conversations Between Travel Agent And Customers
How do you talk to a customer?
Understand what the customer exactly wants and try to provide the best solution that fits their requirements. If possible try to understand your customer base so that you have a better understanding of their needs. Furthermore, ensure that you are very polite with your customer. Do not rush them or be aggressive. If communicating through emails, be formal and ensure that you follow all formal conventions of letter writing.
What are the responsibilities of a travel agent?
A travel agent will be required to interact directly with the customers. They must also plan and organise major aspects of a tour – such as securing transportation and accomodation. The travel agent must also be well versed with the latest trends that occur in the industry.
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