{"id":43488,"date":"2023-02-02T10:00:56","date_gmt":"2023-02-02T04:30:56","guid":{"rendered":"https:\/\/www.aplustopper.com\/?p=43488"},"modified":"2023-02-03T10:01:21","modified_gmt":"2023-02-03T04:31:21","slug":"plus-two-business-studies-chapter-wise-questions-answers-chapter-12","status":"publish","type":"post","link":"https:\/\/www.aplustopper.com\/plus-two-business-studies-chapter-wise-questions-answers-chapter-12\/","title":{"rendered":"Plus Two Business Studies Chapter Wise Questions and Answers Chapter 12 Consumer Protection"},"content":{"rendered":"

Kerala Plus Two Business Studies Chapter Wise Questions and Answers Chapter 12 Consumer Protection<\/h2>\n

Plus Two Business Studies Consumer Protection One Mark Questions and Answers<\/h3>\n

Question 1.
\nConsumer Protection Act was passed in the year ……………..
\n(a) 1964
\n(b) 1956
\n(c) 1932
\n(d) 1986
\nAnswer:
\n(d) 1986<\/p>\n

Question 2.
\nWhen did the provisions of consumer Protection Act come into force?
\nAnswer:
\n1 July 1987<\/p>\n

Question 3.
\nWhich is acclaimed to be the \u2018Magna Carta\u2019 of Indian consumers?
\nAnswer:
\nConsumer Protection Act 1986<\/p>\n

Question 4.
\nConsumer\u2019s right to information means
\n(a) Right to advocate consumer\u2019s interest.
\n(b) Right to be informed about the quality, quantity, price, etc. of the product.
\n(c) Right to be protected against marketing of hazardous goods.
\nAnswer:
\n(b) Right to be informed about the quality, quantity, price, etc. of the product.<\/p>\n

Question 5.
\nWorld consumer rights day is observed on ……………
\nAnswer:
\nMarch 15<\/p>\n

Question 6.
\n\u201cCigaratte smoking is injurious to health\u201d. This information is mandatory in all cigarette packets. From this example identify consumer rights.
\nAnswer:
\nRight to be Informed<\/p>\n

Question 7.
\nWhich consumer right gives the business firm freedom to set up their own consumer service & grievances cell?
\nAnswer:
\nRight to be heard<\/p>\n

Question 8.
\nWhich consumer right entitles the consumer to get relief in case the product or service falls short of his expectation?
\nAnswer:
\nRight to seek redressal<\/p>\n

Question 9.
\nWhich consumer right have access to a variety of products and services?
\nAnswer:
\nRight to choose<\/p>\n

Question 10.
\nWhich consumer right suggests that a consumer must be protected from goods and services hazardous to life and health?
\nAnswer:
\nRight to safety<\/p>\n

Question 11.
\nWhich judicial machineries are available to deal with consumer grievances?
\nAnswer:<\/p>\n

    \n
  1. District Forum<\/li>\n
  2. State Commission<\/li>\n
  3. National Commission<\/li>\n<\/ol>\n

    Question 12.
    \nMr. X purchased a car for Rs.15 lakh but he is not satisfied with the quality and performance of the car. The company of the car did not provide any remedy to him. Under which authority of consumer protection Act 1986 can file an appeal?
    \nAnswer:
    \nDistrict Forum<\/p>\n

    Question 13.
    \nMaximum amount of compensation that can be claimed in District consumer forum should not exceed:
    \nAnswer:
    \n20 Lakhs<\/p>\n

    Question 14.
    \nIf a consumer is not satisfied with the order of the District forums, where can he appeal?
    \nAnswer:
    \nState Commission<\/p>\n

    Question 15.
    \nFind the odd one and state reason District Forum, State Commission, Law Adalats, National commission
    \nAnswer:
    \nLaw Adalats. All others are redressel agencies.<\/p>\n

    Question 16.
    \nWithin what period of purchase can the complaint be filed under Consumer Protection Act?
    \nAnswer:
    \nWithin 3 months<\/p>\n

    Question 17.
    \nName the apex institution to seek redressal under Consumer Protection Act, 1986.
    \nAnswer:
    \nNational Commission<\/p>\n

    Question 18.
    \nWhen the value of compensation claimed is in between 20 lakhs and 1 crore complaints can be filled with:
    \n(a) District Forum
    \n(b) State Commission
    \n(c) National Commission
    \nAnswer:
    \n(b) State Commission<\/p>\n

    Question 19.
    \nISI mark is given by
    \n(a) Ministry of Finance.
    \n(b) Ministry of Environment and Forest.
    \n(c) Bureau of Indian Standard
    \n(d) State Government.
    \nAnswer:
    \n(c) Bureau of Indian Standard<\/p>\n

    Question 20.
    \n…………………… is a means of consumer protection
    \nto provide legal representation to previously represented groups and interest.
    \nAnswer:
    \nPublic Interest Litigation (PIL)<\/p>\n

    Question 21.
    \nAmit wants to buy Gold Jewellery. As a knowledgeable customer how can he be sure about the quality of the jewellery?
    \nAnswer:
    \nHallmark<\/p>\n

    Question 22.
    \nWhich quality certification mark is used in case of electrical goods?
    \nAnswer:
    \nISI<\/p>\n

    Question 23.
    \nName the quality certification mark used is case of food products.
    \nAnswer:
    \nF.P.O.<\/p>\n

    Question 24.
    \nOn which type of products can Eco Mark is used?
    \nAnswer:
    \nEco-friendly products<\/p>\n

    Question 25.
    \nSmt. Sindhu purchased a silk saree costing Rs. 5,000. After first wash, it has lost the colour and caused huge loss to her. She lodged a complaint to the redressal forum. It was held that she will be given a sum of Rs. 5,000 as compensation. Identify the redressal forum she might have lodged the complaint.
    \nAnswer:
    \nDistrict Forum<\/p>\n

    Question 26.<\/p>\n\n\n\n\n\n\n\n
    A<\/td>\nB<\/td>\n<\/tr>\n
    a) The Consumer Protection Act<\/td>\na) 1976<\/td>\n<\/tr>\n
    b) The Prevention of Food Adulteration Act<\/td>\nb) 1986<\/td>\n<\/tr>\n
    c) The Bureau of 1 Indian Standards Act<\/td>\nc) 1986<\/td>\n<\/tr>\n
    d) The Standards of Weights and Measures Act<\/td>\nd) 1954<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

    Answer:<\/p>\n\n\n\n\n\n\n\n
    A<\/td>\nB<\/td>\n<\/tr>\n
    a) The Consumer Protection Act<\/td>\na) 1986<\/td>\n<\/tr>\n
    b) The Prevention of Food Adulteration Act<\/td>\nb)1954<\/td>\n<\/tr>\n
    c) The Bureau of Indian Standards Act<\/td>\nc) 1986<\/td>\n<\/tr>\n
    d) The Standards of Weights and Measures Act<\/td>\nd) 1976<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

    Question 27.
    \nDemand the bill on purchase is the ………………. of a consumer.
    \nAnswer:
    \nResponsibility<\/p>\n

    Question 28.
    \nWhere can a customer appeal within 30 days, if he is not satisfied with the order of National Commission?
    \nAnswer:
    \nIn Supreme Court<\/p>\n

    Plus Two Business Studies Consumer Protection Two Mark Questions and Answers<\/h3>\n

    Question 1.
    \nMr. Bejoy purchases a new computer from Ajitha traders. They give two years replacement guarantee. After six months use, the computer system fails to perform. Mr. Bejoy approaches the traders for replacement. But the traders refuse replacement.<\/p>\n

      \n
    1. Identify the law violated by the traders.<\/li>\n
    2. Point out redressal agencies where Bejoy should complain against the traders.<\/li>\n<\/ol>\n

      Answer:
      \n1. Consumer Protection Act 1986.
      \n2. Mr. Bejoy can approach the following redressal agencies for compensation.<\/p>\n