{"id":107840,"date":"2023-04-18T10:00:43","date_gmt":"2023-04-18T04:30:43","guid":{"rendered":"https:\/\/www.aplustopper.com\/?p=107840"},"modified":"2023-04-19T10:08:34","modified_gmt":"2023-04-19T04:38:34","slug":"plus-two-business-studies-chapter-wise-previous-questions-chapter-12","status":"publish","type":"post","link":"https:\/\/www.aplustopper.com\/plus-two-business-studies-chapter-wise-previous-questions-chapter-12\/","title":{"rendered":"Plus Two Business Studies Chapter Wise Previous Questions Chapter 12 Consumer Protection"},"content":{"rendered":"<h2>Kerala Plus Two Business Studies Chapter Wise Previous Questions Chapter 12 Consumer Protection<\/h2>\n<h3>Plus Two Business Studies Consumer Protection 1 Mark Important Questions<\/h3>\n<p>Question 1.<br \/>\nWhich is acclaimed to be the \u2018Magna Carta\u2019 of Indian Consumers? <span style=\"color: #0000ff;\">(February &#8211; 2009)<\/span><br \/>\nAnswer:<br \/>\nConsumer Protection Act 1986.<\/p>\n<p>Question 2.<br \/>\nSmt. Sindhy purchased a silksaree costing Rs. 5000. After first wash, it has lost the colour and caused huge loss to her. She lodged a complaint to the redressal forum. It was held&#8217;that she will be given a sum of Rs. 5000 as compensation. Identify the redressal forum she might have lodged the complaint. <span style=\"color: #0000ff;\">(May -2010)<\/span><br \/>\nAnswer:<br \/>\nDistrict Forum<\/p>\n<p>Question 3.<br \/>\nWhich of the following pair is \u2018not correct? <span style=\"color: #0000ff;\">(March &#8211; 2011)<\/span><br \/>\na) External Environment- Beyond the Control of the Management.<br \/>\nb) Consumer Protection Act-Technological Environment.<br \/>\nAnswer:<br \/>\nb) Consumer Protection Act &#8211; Technological Environment<\/p>\n<p>Question 4.<br \/>\nIn which year Consumer Protection Act was enacted? <span style=\"color: #0000ff;\">(March &#8211; 2011)<\/span><br \/>\nAnswer:<br \/>\n1986<\/p>\n<p>Question 5.<br \/>\nConsumer Protection Act -1968 <span style=\"color: #0000ff;\">(May &#8211; 2012)<\/span><br \/>\nMRTPAct, 1969<br \/>\nCompanies Act, 1956<br \/>\nOne of the years of the above-mentioned enactments is wrong.<br \/>\nAnswer:<br \/>\nConsumer Protection Act -1986<\/p>\n<p>Question 6.<br \/>\nWhich of the following is not a consumer right? <span style=\"color: #0000ff;\">(March &#8211; 2013)<\/span><br \/>\na) Right to safety<br \/>\nb) Right to education<br \/>\nc) Right to choose<br \/>\nd) Right to get goods at lower cost<br \/>\nAnswer:<br \/>\nd) Right to get goods at lower cost<\/p>\n<p>Question 7.<br \/>\nMr.Pradeep purchased a ready-made shirt costing Rs. 1000\/- After the first wash, it has lost its colour and caused high loss to him. He lodged a complaint to the redressal forum. It was held that he will be given a sum of Rs. 1000\/- as compensation. <span style=\"color: #0000ff;\">(May &#8211; 2013)<\/span><br \/>\nAnswer:<br \/>\nDistrict Forum<\/p>\n<h3>Plus Two Business Studies Consumer Protection 2 Marks Important Questions<\/h3>\n<p>Question 1.<br \/>\nEven though the consumer is regarded as the king of the market, every after his rights are not protected. Comment on this statement with your justification. <span style=\"color: #0000ff;\">(February &#8211; 2010)<\/span><br \/>\nAnswer:<\/p>\n<ul>\n<li>Right to Safety<\/li>\n<li>Right to be Informed<\/li>\n<li>Right to Choose<\/li>\n<li>Right to be Heard<\/li>\n<li>Right to seek Redressal<\/li>\n<li>Right to Consumer Education<\/li>\n<\/ul>\n<h3>Plus Two Business Studies Consumer Protection 3 Marks Important Questions<\/h3>\n<p>Question 1.<br \/>\nExplain any three consumer rights. <span style=\"color: #0000ff;\">(March &#8211; 2011)<\/span><br \/>\nAnswer:<\/p>\n<ul>\n<li>Right to be Heard: The consumer has a right to file a complaint and to be heard in case of dissatisfaction with goods or services.<\/li>\n<li>Right to seek Redressal: The consumer has a right to get relief in case the product or service falls short of his expectations.<\/li>\n<li>Right to Consumer Education: The consumer must be educated about the rights and remedies available under different laws.<\/li>\n<\/ul>\n<p>Question 2.<br \/>\nTwo months back, Shyjal purchased a DVD player from Aroma Traders, Kottayam. But at present, it is not working properly. Even though it has 1 year\u2019s replacement warranty, Aroma Traders refused to replace the DVD to Shyjal. Explain the redressal agencies available to Shyjal against Aroma Traders. <span style=\"color: #0000ff;\">(May &#8211; 2012)<\/span><br \/>\nAnswer:<br \/>\nDistrict Forum, State Commission and National Commission.<\/p>\n<p>Question 3.<br \/>\nKochumol purchased a Samsung Cell phone with one year warranty. Before the expiry period the phone get damaged. When she approached the shopkeeper he refused to replace or repair in it. <span style=\"color: #0000ff;\">(March &#8211; 2013)<\/span><br \/>\na) Is the act of shopkeeper is fair?<br \/>\nb) Where should she lodge her complaint?<br \/>\nAnswer:<br \/>\na) No<br \/>\nb) District Forum<\/p>\n<p>Question 4.<br \/>\nIn India there are different consumer protection agencies, Name any six of them. <span style=\"color: #0000ff;\">(March &#8211; 2015)<\/span><br \/>\nAnswer:<br \/>\nConsumer Protection Agencies are :-<\/p>\n<ul>\n<li>Consumer Coordination Council,Delhi<\/li>\n<li>Common Cause, Delhi<\/li>\n<li>Voluntary Organisation in Interest of Consumer Education (VOICE), Delhi<\/li>\n<li>Consumer Education and Research Centre (CERC), Ahmedabad<\/li>\n<li>Consumer Protection Council (CPC), Ahmedabad<\/li>\n<li>Consumer Guidance Society of India (CGSI), Mumbai<\/li>\n<li>Mumbai GrahakPanchayat, Mumbai<\/li>\n<li>Karnataka Consumer Service Society, Bangalore<\/li>\n<li>Consumers&#8217;Association, Kolkata<\/li>\n<li>Consumer Unity and Trust Society (CUTS), Jaipur<\/li>\n<\/ul>\n<h3>Plus Two Business Studies Consumer Protection 4 Marks Important Questions<\/h3>\n<p>Question 1.<br \/>\nName any 4 Acts to protect the rights and interests of consumers. <span style=\"color: #0000ff;\">(May &#8211; 2009)<\/span><br \/>\nAnswer:<\/p>\n<ul>\n<li>The Consumer Protection Act-1986<\/li>\n<li>The Indian contract act-1812<\/li>\n<li>The Sale of Goods Act -1930<\/li>\n<li>The essential commodities Act -1955<\/li>\n<\/ul>\n<p>Question 2.<br \/>\nExplain any four functions of consumer association. <span style=\"color: #0000ff;\">(March &#8211; 2010)<\/span><br \/>\nAnswer:<\/p>\n<ul>\n<li>Educating the general public about consumer rights by organising training programmes, seminars and workshops.<\/li>\n<li>Publishing periodicals and other publications.<\/li>\n<li>Collecting various Samples of different goods and testing their quality.<\/li>\n<li>Encouraging consumers to protest against exploitative and unfair trade practices of sellers.<\/li>\n<li>Providing legal assistance to consumers by way of providing aid, legal advice, etc.<\/li>\n<\/ul>\n<p>Question 3.<br \/>\nConsumer problems in India are highly complex in nature. The exploitation of consumers will be stopped only if they start exercising their rights and perform their responsibilities. Point out the responsibilities of customers in this respect. <span style=\"color: #0000ff;\">(May -2010)<\/span><br \/>\nAnswer:<\/p>\n<ul>\n<li>Be aware of various goods and services available in the market.<\/li>\n<li>Buy only standardised goods as they provide quality assurance.<\/li>\n<li>Learn about the risks associated with products and services, follow the manufacturer\u2019s instructions and use the products safely.<\/li>\n<li>Read labels carefully so. as to have information about prices, net weight, manufacturing and expiry dates, etc.<\/li>\n<li>Choose only from legal goods and services.<\/li>\n<\/ul>\n<p>Question 4.<br \/>\nIn India there are different means for consumer protection. Explain any four of such agencies. <span style=\"color: #0000ff;\">(May &#8211; 2011)<\/span><br \/>\nAnswer:<br \/>\nThe following are the important ways and means for consumer protection in India:<\/p>\n<ol>\n<li>Lok Adalats : The Lok Adalat is a legal grievance redressal system. These type of courts are introduced for speedy, effective and economic redressal of cases.<\/li>\n<li>Public Interest Litigation (PIL): It is means to provide legal representation to previously unrepresented groups and interests.<\/li>\n<li>Environment-Friendly Products : The scheme is consumer oriented so that the people prefer the items which are not harmful to the environment in their manufacture, use and disposal.<\/li>\n<li>Redressal Forums : Under the Consumer Protection Act 1986, several redressal forums have been created to deal with consumer grievances, i.e. District forums, State Commission and National Commission.<\/li>\n<\/ol>\n<p>Question 5.<br \/>\nConsumers are often exploited by profiteering business. What are the measures available to safeguard them? <span style=\"color: #0000ff;\">(March &#8211; 2012)<\/span><br \/>\nAnswer:<br \/>\nMeans of Consumer Protection :<\/p>\n<ul>\n<li>Consumer Protection Act 1986<\/li>\n<li>Lok Adalat<\/li>\n<li>Public Interest Litigation (PIL)<\/li>\n<li>Environment-friendly products<\/li>\n<li>Redressal Forums and Consumer Protection Council<\/li>\n<li>National Youth Award of consumer protection<\/li>\n<li>Publicity measures<\/li>\n<\/ul>\n<p>Question 6.<br \/>\nWhile conducting interviews of marketing executives in J.L.agencies, one candidate replies that \u2018consumers have no right\u2019. Do you agree with the candidate? Justify your answer. <span style=\"color: #0000ff;\">(March &#8211; 2014)<\/span><br \/>\nAnswer:<br \/>\na) No<\/p>\n<p>b)<\/p>\n<ol>\n<li>Right to Safety : The consumer has a right to&#8217; be protected against goods and services which are hazardous to life and health.<\/li>\n<li>Right to be Informed : The consumer has a right to have complete information about the product he intends to buy including its ingredients, date of manufacture, price, quantity, directions for use, etc.<\/li>\n<li>Right to Choose : The consumer has the freedom to choose from a variety of products at competitive prices.<\/li>\n<li>Right to be Heard: The consumer has a right to file a complaint and to be heard in case of dissatisfaction with goods or services.<\/li>\n<\/ol>\n<p>Question 7.<br \/>\n\u2018Due to the ignorance of consumers about their rights they are exploited in the market.\u2019 Briefly describe various consumer rights as per Consumer Protection ACt,. 1986 in the light of above statement.<span style=\"color: #0000ff;\"> (March -2016)<\/span><br \/>\nAnswer:<br \/>\nConsumer Rights<\/p>\n<ol>\n<li>Right to Safety: The consumer has a right to be protected against goods and services which are hazardous to life and health.<\/li>\n<li>Right to be Informed : The consumer has a right to have complete information about the product he intends to buy including its ingredients, date of manufacture, price, quantity, directions for use, etc.<\/li>\n<li>Right to Choose: The consumer has the freedom to choose from a variety of products at competitive prices.<\/li>\n<li>Right to be Heard : The consumer has a right to file a complaint^nd to be heard in case of dissatisfaction with goods or services.<\/li>\n<\/ol>\n<p>Question 8.<br \/>\nDefine a consumer as defined by the Consumer Protection Act, 1986. Briefly explain how the consumer grievances are redressed in India. <span style=\"color: #0000ff;\">(May -2016)<\/span><br \/>\nAnswer:<br \/>\nConsumer: Under the Consqmer Protection Act, a consumer is defined as:<\/p>\n<ul>\n<li>Any person who buys any goods for a consideration.<\/li>\n<li>Any person who hires or avails of any service, for a consideration.<\/li>\n<li>Redressal Agencies under the consumer protection Act 1986 are:\n<ol>\n<li>District forum<\/li>\n<li>State commission<\/li>\n<li>National commission<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<p>Question 9.<br \/>\nConsumers also have some responsibility while purchasing and consuming goods and services. Do you agree with this? State any four consumer responsibility in this regard. <span style=\"color: #0000ff;\">(March -2017)<\/span><br \/>\nAnswer:<\/p>\n<ol>\n<li>Yes. I agree with this statement.<\/li>\n<li>Consumers\u2019 Responsibilities\n<ul>\n<li>Be aware about various goods and services available in the market.<\/li>\n<li>Buy only standardised goods as they provide quality assurance.<\/li>\n<li>Learn about the risks associated with products and services, follow the manufacturer\u2019s instructions and use the products safely.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p>Question 10.<br \/>\nList out the Safeguards and rights provided to customers by the Consumers\u2019Protection Act, 1986. <span style=\"color: #0000ff;\">(May -2017)<\/span><br \/>\nAnswer:<br \/>\nConsumer Rights<\/p>\n<ol>\n<li>Right to Safety: The consumer has a right to be protected against goods and services which are hazardous to life and health.<\/li>\n<li>Right to be Informed : The consumer has a right to have complete information about the product he intends to buy including its ingredients, date of manufacture, price, quantity, directions for use, etc.<\/li>\n<li>Right to Choose : The consumer has the freedom to choose from a vanety of products at competitive prices.<\/li>\n<li>Right to be Heard : The consumer has a right to file a complaint and to be heard in case of dissatisfaction with goods \u00f5r services.<\/li>\n<\/ol>\n<h3>Plus Two Business Studies Consumer Protection 5 Marks Important Questions<\/h3>\n<p>Question 1.<br \/>\nNo shopping with closed eyes. Elucidate the statement with regard to consumer rights and responsibilities. <span style=\"color: #0000ff;\">(February &#8211; 2009)<\/span><br \/>\nAnswer:<\/p>\n<ol>\n<li>Be aware about various goods and services avail&#8217; able in the market.<\/li>\n<li>Buy only standardised goods as they provide quality assurance.<\/li>\n<li>Learn about the risks associated with products and services, follow manufacturer\u2019s instructions and use the products safely.<\/li>\n<li>Read labels carefully so as to have information about prices, net weight, manufacturing and expiry dates, etc.<\/li>\n<li>Choose only from legal goods and services.<\/li>\n<li>Ask for a cash memo on purchase of goods or services.<\/li>\n<\/ol>\n<p>Question 2.<br \/>\nMrs. Mahija purchased a calculator from a nearby shop. They give one-year replacement guarantee. After two weeks the calculator fails to perform. Mahija, approaches the trader for replacement. But the trader refused to replace it. <span style=\"color: #0000ff;\">(March -2009)<\/span><br \/>\na) State whether Mahija is considered as a consumer under the Consumer Protection Act. Justify your answer.<br \/>\nb) State different rights of Consumers under this Act.<br \/>\nAnswer:<br \/>\na) Yes<br \/>\nb) Consumer: Under the Consumer Protection Act, a consumer is defined as:<br \/>\na) Any person who buys any goods for a consideration.<br \/>\nb) Any person who hires or avails of any service, for a consideration.<\/p>\n<h4><a href=\"https:\/\/www.aplustopper.com\/plus-two-business-studies-chapter-wise-previous-questions-answers\/\">Plus Two Business Studies Chapter Wise Previous Questions and Answers<\/a><\/h4>\n","protected":false},"excerpt":{"rendered":"<p>Kerala Plus Two Business Studies Chapter Wise Previous Questions Chapter 12 Consumer Protection Plus Two Business Studies Consumer Protection 1 Mark Important Questions Question 1. Which is acclaimed to be the \u2018Magna Carta\u2019 of Indian Consumers? (February &#8211; 2009) Answer: Consumer Protection Act 1986. Question 2. Smt. Sindhy purchased a silksaree costing Rs. 5000. After [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[42728],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v17.8 (Yoast SEO v17.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Plus Two Business Studies Chapter Wise Previous Questions Chapter 12 Consumer Protection - A Plus Topper<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.aplustopper.com\/plus-two-business-studies-chapter-wise-previous-questions-chapter-12\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Plus Two Business Studies Chapter Wise Previous Questions Chapter 12 Consumer Protection\" \/>\n<meta property=\"og:description\" content=\"Kerala Plus Two Business Studies Chapter Wise Previous Questions Chapter 12 Consumer Protection Plus Two Business Studies Consumer Protection 1 Mark Important Questions Question 1. 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Which is acclaimed to be the \u2018Magna Carta\u2019 of Indian Consumers? (February &#8211; 2009) Answer: Consumer Protection Act 1986. Question 2. Smt. Sindhy purchased a silksaree costing Rs. 5000. 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